Once items are purchased, items are cleaned and sanitised, which may cause a delay in lead time.
The 5-7 business working days is the delivery time and is from the time the funds have cleared in "Shade of Grey's" account.
Items purchased on Preloved site will have imperfections and marks of use as all items are used goods.
Once an item has been received, if the seller is unhappy and wants to return this item, it can only be done within 24hrs for a refund. Simply return the product to us and we will refund you!