Shipping & Returns

Shipping Policy

Items are shipped by our courier partners, once order is made, kindly wait 24 hours for your cart to be updated with shipping details.

Delivery is 5-7 working days, but usually sooner.

Return & Exchange Policy

  • Strictly no exchanges, returns or refunds on goods purchased. 

  • Items purchased and cancelled will hold a 25% cancellation fee.

  • Courier changes are not refundable.

  • Should you return your item, this is at your cost.

  • Items purchased on Preloved site will have imperfections and marks of use as all items are used goods.

  • Once an item has been received, if the seller is unhappy and wants to return this item, it can only be done within 24hrs and will result in the buyer, having to pay a 25% handing fee and returning the goods at their cost.