Sales Policy

BUYER'S Policy
  • Strictly no exchanges, returns or refunds on goods purchased. 

  • Once items are purchased, items are cleaned and sanitised, which may cause a delay in lead time.

  • The 3-5 business working days is the delivery time and is from the time the funds have cleared in "Shade of Grey's" account. 

  • Items purchased and cancelled will hold a 25% cancellation fee.

  • Items purchased on Preloved site will have imperfections and marks of use as all items are used goods.

  • Once an item has been received, if the seller is unhappy and wants to return this item, it can only be done within 24hrs and will result in the buyer, having to pay a 25% handing fee and returning the goods at their cost.

  • All our items are pictured and described as best of our ability but some other imperfections may exist.

  • PRELOVED tries it best to ensure items are delivered on time, however cannot be held responsible for delays of any sort.

  • Courier changes are not refundable.

  • Should you return your item, this is at your cost.

SELLER'S Policy
  • All goods to be in good working order and excellent condition. Any damage along with any missing or defective parts need to be disclosed upfront. 

  • Goods will only be inspected in the presence of the Buyer and thus the Buyer reserves the right to not accept the goods and will be entitled to a full refund. If items are couriered to the buyer and the buyer chooses to return the item, the seller will not be paid for the item and the item will be return to the seller.

  • PR3LOVED requires you as the Seller to drop your goods off in Sandton and Bedfordview at PR3LOVED’s address once PR3LOVED has a Buyer for the goods, or a courier is sometimes arranged to collect the goods, you as the buyer is required to wrap up the goods in a protective way in order for it to be transported. Only once the goods are received will payment be made. This allows for ease for both seller and buyer as well as how we service other provinces. We settle payment once the buyer has confirmed satisfaction. We have our reputation to uphold and ensure payment is made as goods are received by the buyer. We do this all the time and require your trust in this regard. 

  • Any goods received dirty and require professional cleaning and sanitizing will hold a fee (to be determined) that will come off the amount paid to seller.

  • To maintain our brand reputation, once PR3LOVED notifies the Seller that a Buyer has been found for the Seller's good/s, the Seller may not proceed to sell that item in their private capacity.. 

  • PR3LOVED will not be held liable for any loss or damage to any goods in our possession.

  • The Terms and Conditions above are subject to change without prior notice.

 
PAYMENT METHODS

- EFT only

- Cash on Collection

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